Position Title: Invoice Query Specialist

Work Set Up: Onsite

Schedule: 9:00 PM to 6:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a highly detail-oriented and proactive Invoice Query Specialist to manage and resolve invoice discrepancies, billing queries, and payment-related issues efficiently and accurately. The successful candidate will work closely with suppliers, Finance, Procurement, Sales, and internal teams to investigate root causes, communicate resolutions, and drive process improvements. This role requires strong numerical and analytical skills, excellent stakeholder management, and the ability to handle high volumes of queries while prioritizing urgent and time-sensitive issues. The ideal candidate is confident using Excel, finance systems, and CRM/ERP platforms, and is committed to maintaining accurate records, meeting deadlines, and supporting month-end activities.

What You'll Do:

Invoice Query Management & Resolution

• Investigate and resolve invoice queries, discrepancies, and payment-related issues in a timely manner.
• Review invoices against purchase orders to identify mismatches, errors, or missing information.
• Liaise with suppliers, customers, and internal teams (Finance, Procurement, Sales, Customer Care, Operations) to resolve billing and invoice queries efficiently.
• Manage a high volume of invoice queries while prioritizing urgent and time-sensitive issues.
• Communicate clearly with suppliers regarding the status and resolution of queries.
• Maintain accurate records of all invoice queries, actions taken, and resolutions.
• Escalate complex or unresolved queries to the appropriate team or manager.
• Follow up on outstanding queries and ensure they are progressed through to resolution.

Process Improvement & Trend Analysis

• Identify recurring invoice issues and highlight trends or patterns.

• Recommend and support process improvements to reduce future queries and improve invoice accuracy and efficiency.
• Ensure all invoice queries are handled in line with company processes and policies.

Finance & Month-End Support

• Support the Finance team with month-end activities by ensuring outstanding invoice queries are resolved promptly.

• Assist with administration work and other business areas as needed.

What We're Looking For:

• Strong attention to detail and accuracy in reviewing invoices, purchase orders, and financial data.
• Excellent communication and stakeholder management skills—able to liaise confidently with suppliers, Finance, Procurement, and internal teams.
• Strong analytical and problem-solving abilities—able to investigate discrepancies and identify root causes.
• Confident handling high volumes of queries and competing priorities under pressure.

• Good numerical and financial awareness.

• Strong organizational and time-management skills with ability to meet deadlines.

• Proficient in Excel, finance systems, and CRM/ERP platforms.

• Ability to build positive relationships with suppliers and internal teams.

• Proactive approach with ability to work independently and follow up until resolution.
• Experience in invoice processing, accounts payable, billing, or finance administration is highly preferred.
• Ability to adapt as the business grows and supports additional tasks or responsibilities across territories.

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!