Position Title: Program Coordinator

Work Set Up: Onsite

Salary: 35,000 - 45,000 PHP a month

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a highly organized and proactive Program Coordinator to support program management, client services, and administrative operations. This role is responsible for managing the end-to-end lifecycle of program projects, coordinating with vendors and warehouses, and ensuring a high level of customer satisfaction through timely communication and accurate execution.

What You’ll Do:

• Support the Program Management and Client Experience teams with day-to-day operations

• Manage the full lifecycle of program projects, including promotions, reorders, and group buys

• Serve as the primary point of contact for vendors and warehouses on assigned programs

• Coordinate inventory updates, order status, backorders, and stock allocations

• Handle customer service inquiries, delivery issues, returns, refunds, and credit memos

• Liaise daily with warehouse, logistics, and freight partners (including international shipments)

• Process invoices, manage inventory reports, and validate promotional entries

• Maintain accurate records and perform general project and administrative tasks

• Collaborate cross-functionally to ensure quality, timelines, and client expectations are met

• Contribute ideas to improve processes, workflows, and client solutions

What We’re Looking For:

• Strong organizational and planning skills with the ability to manage multiple priorities

• Excellent written and verbal communication skills with a customer-focused mindset

• High attention to detail and strong accountability

• Ability to work autonomously in a fast-paced, evolving environment

• Proactive team player with adaptability and problem-solving skills

• Comfortable working with inventory systems, reporting tools, and multiple inboxes

• Ability to work effectively under pressure and meet service-level expectations

• Can-do attitude with a willingness to learn and grow

• Process-driven, trustworthy, and dependable

• Empathetic communicator with strong interpersonal skills

• Flexible, adaptable, and open to change

• Energetic, collaborative, and solutions-oriented

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!