Position Title: Accounts Receivable Specialist

Work Set Up: On-site

Schedule: 8:00 PM - 5:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

Under supervision of the Credit & Collections Manager, Assistant Manager, and applying continuous improvement tools and concepts, perform accounts receivable duties for an assigned group of Sales Partners to include collecting on past due invoices, researching issues and challenges that may cause customers to withhold payment.

What You’ll Do:

• Communicate with sales partners to advise them of unpaid accounts or to request assistance in collecting from customers.
• Respond to customer and sales partners inquiries.
• Maintain notes on all accounts depicting any actions taken to collect payment.
• Report on past-due accounts/invoices to management upon request.
• Review account notes for unpaid invoices following established collection procedures.
• Maintain a sales partner/customer special exception listing of all matters the Accounts Receivable Specialist must adhere to when working with an account that does not fall into established collection procedures.
• Prepare statements and special letters upon customer/sales partner request.
• Generate collection letters and make calls to address overdue balances.
• Make determinations within level of authority to adjust or write off charges through A/R maintenance and prepare credit memos for proposed adjustments and perform related data entry
• Prepare credit memos for proposed adjustments and perform related data entry.
• Complete requests from sales partners/customers for credits and rebill stemming from issues with billing an order.
• Issue revised invoices and credit notes, acknowledge payments with letters if a balance remains, mark accounts as cash in advance if account is past due, research unidentified checks, send letters to advise of overpayments and issue refund check requests up to $500 with approval from the Credit Collections Manager or Assistant Manager.
• Research payment disputes to ensure proper application per guidelines.
• When requested, coordinate with Finance to determine if the customer's tax exempt information is on hand and valid.
• Accept credit card payments via phone, issue receipts upon completion.
• Provide a plan of action to collect outstanding balances.
• Collaborate with Credit & Collections Manager and Assistant Manager to adjust/write off balances.
• Discuss with Credit & Collections Manager & Assistant Manager regarding accounts needing collection.
• Adjust sales partner commissions to reflect charges due to customer defaulting on an invoice, credits offered by sales partner, or any other matter that results in order value reduction.
• Accept credit card payments via phone, issue receipts upon completion.

What We’re Looking For:

• 2 years of accounting experience.
• 2 years of related experience in customer service and/or collection experience.
• Specialized product and industry knowledge preferred
• Strong proficiency in databases, spreadsheets, and computer applications
• Excellent written and verbal communication skills
• Knowledge of office procedures, data entry, basic mathematics, and customer relation skills.
• Specialized knowledge of credit and collection procedures.

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!