Customer Service Coordinator

  • Angeles City, Pampanga, Philippines
  • Full-Time
  • On-Site
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Job Description:

Position Title: Customer Service Coordinator

Work Set Up: Work From Home

Schedule: 12:30 AM to 9:30 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The Customer Service Coordinator will report to the Reimbursement Manager and will assist with the process of the Financial Management Services program. They will perform duties such as processing referrals, contacting clients, family members, vendors, and Regional Center Case Managers. The position is intended for those who can handle fast-paced environments while producing quality work.

What You’ll Do:

  • Provide excellent customer service when interacting with vendors and regional center case managers regarding referrals, authorizations, and payments, including communicating with clients and family members.

  • Primary point of contact for case managers, vendors, clients, and family members.

  • Process, review, and track referrals and authorizations.

  • Maintain, input, update, research ,and analyze patient account activity to maintain accuracy.

  • Reviews patient accounts, identifies any missing information, follows up, and corrects accordingly.

  • Keeping up regular attendance and punctuality is essential for the smooth operation of this company.

  • Working closely with both regional center case managers and accounting departments.

  • Prepares reports as needed for census, tracking, and identifying on-reconciled authorizations.

What We’re Looking For:

  • 1-2 years of customer service and billing experience.

  • Bilingual English and Spanish (Required).

  • Excellent customer service and communication/phone skills

  • Strong organizational, prioritizing, and analytical skills.

  • Attention to detail and accuracy in data entry and documentation.

  • Ability to work with substantial amounts of data and make correct judgments.

  • Ability to work independently and with others, including management.

  • Ability to multitask and prioritize needs to meet required timelines.

  • Proficiency with Word, Excel, and Outlook (or similar e-mail software applications)

  • A can-do attitude and willing to jump in to assist with additional tasks.


Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!