Position Title: Virtual Front Desk Associate

Work Set Up: Work From Home

Schedule: 10:00 PM to 7:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are looking for a Virtual Front Desk Associate to join our team. The incumbent will serve as the first point of contact for patients and clients in a remote healthcare setting. This role is responsible for managing patient communication, appointment coordination, and administrative support to ensure smooth and efficient clinic operations. The position requires professionalism, empathy, and attention to detail to uphold the clinic’s quality of service.

What You’ll Do:

Patient Communication and Scheduling:

• Answer and route incoming phone calls, emails, and patient messages in a professional and timely manner

• Schedule, confirm, and reschedule patient appointments (in-person and telehealth)

• Verify and update patient demographics before each visit

• Send appointment reminders, instructions, and follow-up messages through EMR or patient portal

Administrative Support:

• Perform data entry, prepare daily logs or reports, and support other front-office functions as needed

• Send labs or documents through patient portal

• Answer over 75 calls in a day

What We’re Looking For:

• Bachelor’s Degree (preferred but not required) (Healthcare Administration, Nursing, or any related field)

• At least 1-2 years of experience in medical office, healthcare BPO, or customer service role (preferably with US healthcare exposure)

• Familiarity with EMR/EHR systems

• Excellent verbal and written communication skills

• Strong organizational skills and attention to detail

• Ability to multitask and handle sensitive information confidentially

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!