Position Title: Finance & Customer Service Specialist

Work Set Up: Onsite

Schedule: 4:00 PM - 1:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

We are looking for an experienced Senior Finance, Operations & Customer Service Coordinator to manage finance processes, operational reporting, administrative tasks, and customer service escalation handling. This role requires strong finance knowledge, high-level organizational skills, and the ability to manage both internal and external stakeholders professionally.

What You'll Do:

• Manage invoicing, reconciliation, and financial reporting using QuickBooks and Sage Online

• Monitor accounts receivable, track payments and expenditures, and manage debt collection processes

• Handle customer service escalations, driver coordination, and supplier communications via phone and email

• Provide professional and efficient support to customers, internal teams, and operational staff

• Prepare detailed reports including financial reports, transport compliance reports, and operational call logs

• Provide executive assistant support including coordination, scheduling, and administrative oversight

• Process and monitor orders using RJLAsap and internal systems

• Oversee job closure processes and ensure required purchase orders (POs) are requested and completed

• Organize and maintain compliance files, scanned documents, and operational records

• Support continuous improvement of finance, admin, and customer service processes

What We're Looking For:

• Strong experience in invoicing, reconciliation, reporting, and debt management

• Excellent customer service and stakeholder management skills

• Proficiency in QuickBooks, Sage Online, and similar systems

• Strong Excel and reporting capabilities

• Ability to manage escalations and work in a fast-paced operational environment

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!