Jr. NOC Engineer

  • Angeles City, Pampanga, Philippines
  • Full-Time
  • On-Site
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Job Description:

Position Title: Jr. NOC Engineer

Work Set Up: On-Site

Schedule: 9:00 AM to 6:00 PM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

A Junior NOC (Network Operations Center) Engineer is responsible for monitoring, troubleshooting, and resolving network issues in a timely manner. They work under the supervision of a senior NOC engineer and collaborate with other IT teams to maintain the organization's computer network.

What You’ll Do:

  • Network Monitoring: They monitor the network for performance and availability issues, identify potential problems, and escalate issues to senior engineers.

  • Troubleshooting: They perform basic troubleshooting and root cause analysis to identify and resolve network issues, such as connectivity problems and server outages.

  • Documentation: They maintain accurate records of network events, including outages, and document troubleshooting steps and solutions.

  • Alert Response: They respond to alerts from network monitoring tools, triage alerts, and escalate issues to the appropriate team for resolution.

  • Incident Management: They follow established incident management procedures to ensure timely resolution of network incidents and minimize downtime.

  • Change Management: They assist in implementing network changes and updates, following established change management procedures.

  • Communication: They communicate with customers, team members, and vendors to ensure that network issues are resolved in a timely and effective manner.

  • In summary, a Junior NOC Engineer is responsible for monitoring and resolving network issues, documenting troubleshooting steps and solutions, and following established incident and change management procedures. They work under the supervision of a senior NOC engineer and collaborate with other IT teams to maintain the organization's computer network.

What We’re Looking For:

  • Networking fundamentals: A good understanding of basic networking concepts such as TCP/IP, DNS, DHCP, VLAN, Routing, Switching, Firewall, NAT, VPN, etc.

  • Network monitoring tools: Proficiency in tools used for monitoring network performance, identifying bottlenecks, and troubleshooting issues such as SolarWinds, Nagios, PRTG, or Zabbix.

  • Operating systems: Knowledge of operating systems like Windows, Linux, and Unix is essential. This includes basic administration tasks like installing software, configuring network settings, and troubleshooting common issues.

  • Scripting: Basic knowledge of scripting languages like Python or Bash is important, as they are frequently used to automate routine tasks, and streamline operations.

  • Network security: Understanding the basic concepts of network security, including access control, authentication, authorization, and encryption is crucial. Knowledge of network security technologies like firewalls, IDS/IPS, and SIEM is also important.

  • Incident management: Experience with ITIL (Information Technology Infrastructure Library) incident management practices, including incident classification, escalation, resolution, and communication.

  • Communication: Strong communication skills, both written and verbal, are necessary. You will be required to communicate with customers, vendors, and other IT teams.

  • Team player: A willingness to work in a team environment is essential, as you will be working closely with other IT professionals to support and maintain the network infrastructure.

  • Certifications: Certifications such as CCNA (Cisco Certified Network Associate), CompTIA Network+, or ITIL Foundation can be an advantage in demonstrating your technical skills and knowledge.

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!